Bookings are only confirmed once the 50% deposit has been paid.
As I bake from my family home, all contact is to be through email or WhatsApp please. Only pre booked collections are allowed. No door knockers please. I bake to order only.
You are booked in for the date supplied on the contact form, collection will not be available the day before. Please book in for the day you need to collect.
As of two weeks before collection, the design is final and cannot be changed. Before this, design changes may be subject to price change.
Please stick to our agreed collection time as best as possible. I understand that things may happen. If so, please let me know as soon as possible. If you are more than 15 minutes late, with no contact, your collection will have to be rescheduled.
I cannot duplicate another design exactly. Inspo pics are for inspiration only. If there is an element of the design that is essential to you, please let me know. Colours may be different to those in pictures. Buttercream is off white in colour, brilliant white is not possible.
Please keep your cakes flat (not on slanted seats or laps in the car) and out of direct heat or sunlight. I take great care in ensuring that my cakes are structurally sound and I cannot be held accountable for them once they have been collected.
Please remove all inedible decorations before cutting your cake.
There are support dowels in most cakes, please do not do any face smashes with your cakes.
Allergens: most of the major allergens are stored in my baking kitchen. Having undergone allergen training and knowing the risks involved, I am not able to offer allergen free products.
In the unlikely event that you are not happy with your order; I will need at least 75% of the cake/cupcakes returned to me within two days of your event so I may inspect the order.
Cancellation:
A full refund of the deposit will be given if cancellations are made a month or more before the booked date.
A 25% refund of the deposit will be given if cancellation is made 2 to 4 weeks before booked date.
No refund of the deposit will be given if the cancellation is made less than two weeks before booked date.
Date changes are subject to availability and need to be made at least seven days before booked date.
In the unlikely event that I am not able to fulfill your order due to illness or some other serious unforseen circumstance, I will let you know as soon as possible and issue a full refund.
Payment of your deposit is an incidaction that you agree with all of the above.
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